1. Overview

TrueKindred ("we", "us") is committed to protecting your privacy and handling your personal and health information responsibly. This policy explains what we collect, why we collect it, and how it is protected.

2. Information We Collect

• Account information: name, email address, and password (stored as a secure hash).
• Health and wellbeing data: mood logs, journal entries, session history, exercise activity, and responses to optional clinical screening tools.
• Biometric and video data: only where you have provided explicit, separate consent.
• Technical data: IP address, device type, and usage logs used for security and reliability.

3. AI capabilities and limits

TrueKindred can generate wellbeing conversation, summarise session information and screen text for possible crisis signals. AI output can be wrong and is not a diagnosis, medical advice or emergency response. Human review is not continuous; authorised staff may review a serious-risk alert. We do not activate camera or facial analysis unless that feature is enabled and you separately consent immediately before activation.

4. Consent choices and crisis escalation

Chat-data and crisis-screening consent are separate choices required for the text therapy service. Video/facial analysis and marketing are optional and separate. Crisis screening may identify triggers such as apparent imminent self-harm or harm to others. A high-risk result can pause ordinary AI responses, create a safety alert for authorised reviewers, and result in disclosure to emergency or crisis services where permitted or required. Automated screening can miss a crisis; call 000 in an emergency or Lifeline on 13 11 14.

5. Retention and deletion

Chat and session records are retained only as long as needed to provide the service, support safety, resolve disputes, and meet legal or accounting obligations. Video, facial-analysis and biometric data are not currently enabled in this deployment; if enabled, the activation notice will state the exact retention period and deletion method before capture. You can choose session auto-delete for chat where technically feasible and can request account erasure in Settings. Safety, payment and legally required records may be retained or de-identified.

6. How We Use Your Data

• To provide and personalise the Service, including AI-assisted insights.
• To monitor and improve platform reliability and security.
• To detect and prevent fraud or abuse.
• To comply with legal obligations.

7. How We Share Your Data

We do not sell your personal information. Data is only shared with third parties where required to operate the Service (for example, payment processing or secure infrastructure providers), where legally required, or where you have given explicit consent.

8. Data Security

We use encryption in transit (TLS), hashed credentials, rate limiting, and access controls to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or to comply with legal and clinical record-keeping obligations. You may request deletion of your account data except where retention is legally required.

10. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, and to obtain or restrict its processing. Requests can be made through the platform.

11. Children's Privacy

The Service is not directed at children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Cookies and Analytics

We use essential cookies and local storage for authentication and security. Where we use analytics, data is aggregated. We do not use advertising trackers.

13. Changes to This Policy

We may update this policy periodically. Significant changes will be highlighted in the Service. Continued use constitutes acceptance of the updated policy.

14. Contact

Questions about this policy may be directed to our support team through the platform.

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